When are the conditions accepted?

Every registration has conditions: cancellation, session refund, continuation and the general conditions you have written. The family accepts all of them together. When the acceptance is missing, the participant shows Terms not accepted under Påmeldte.

Often the conditions are accepted by themselves. Other times the family has to accept them, or you mark them as accepted. Here is when each happens, and what to do.

When the conditions are accepted by themselves

Bookingleaf counts the conditions as accepted when the family took part in the registration themselves:

The family registers in the online shop or in the Bookingleaf app. The registration shows "Accepted on purchase".
You approve a registration that is waiting for approval. The family accepted the conditions when they sent it.
The family accepts an invitation from you. The page they accept on shows the conditions.
The participant is continued to the next course, and the conditions were accepted on the course before. The registration shows "Accepted on continuation".
You move the participant to a course with the same conditions. More on that below.

When the conditions are not accepted

You register the participant yourself. The family hasn't seen the conditions, so Bookingleaf can't say they are accepted.
You move the participant to a course with other conditions.
The participant is continued from a registration where the conditions weren't accepted. This also applies when the family accepts the invitation to continue.
The family has rejected the conditions. Then it says Terms rejected.

Moving to another course

When you move a participant with Move to another course, the acceptance carries over if the new course has the same conditions. Bookingleaf compares everything the family accepted: the general conditions (same text and same version), cancellation, session refund and continuation. The dates are not compared, so a course with the same rules and other deadlines has the same conditions.

Before you move, it says what happens to the conditions:

"The accepted conditions carry over to the new course."
"The new course has other conditions (cancellation). The customer has to accept them again." The brackets say what differs.
"The conditions are not accepted for this registration, so they are not accepted on the new course either."

If the conditions don't carry over, you can send them to the customer right after the move with Ask the customer to accept the conditions. If the button doesn't show, send a reminder from Påmeldte on the new course.

Participants moved before November 2026 lost the acceptance. We have put it back for those who moved to a course with the same conditions.

When a participant has Terms not accepted

Open the participant under Påmeldte and go to Terms. There you have two choices:

Send reminder. The customer gets the conditions and a link to accept them, by email, SMS or in-app message. Once they have accepted, the mark is gone.
Mark as accepted. Use it when the customer has accepted the conditions outside Bookingleaf, for example on paper. Say how in the comment. If you marked it by mistake, choose Remove the mark.

If there are many, choose Needs follow-up and Terms not accepted in the course list. There you see every participant missing an acceptance, across all courses, and send a reminder to all of them at once. Anyone who has rejected the conditions, or got a reminder recently, doesn't get a new one.

See what the family accepted

Under Terms on the participant, choose See conditions and acceptance. The page shows who accepted, how and when, the conditions as they were when accepted, and every reminder and mark. When the acceptance is missing, it says why.